Job Description: The candidate must be from the banking domain and should
have at least 3-5 yrs of experience. The Application Support Officer is
responsible for the IT Infrastructure. He provides all of the day-to-day IT
support within the Bank in addition to delivering new projects and changes
within their areas. Accountable for the development and maintenance of
applications systems for assigned functional areas or locations of the
organization. Reporting to team leader with responsibility for systems
analysis, applications software, and programming. Has thorough knowledge of
hardware, software, and user applications areas.
Preferred Qualification: Bachelor Degree in Computer
Science or any related field. In-depth knowledge of technologies and systems
and how they work together. Good knowledge of other associated technologies used within the bank.
Experience in managing projects and own workload.Good inter-personal skills,
able to deal with all levels within an organization and relieve potential
conflicts. Able to work accurately and clearly explain technical matters to
non-technical users in both written and verbal forms. Good (written and oral)
communication skill
Skills
and Abilities:
Good
knowledge of programming/scripting.Experience of Windows platforms including
configuration/ Client focused and support orientated.Understanding of web
technology.Provide first and second tier support for all applications.
Ensure
quality services are delivered and performed to the agreed SLA’s ensuring
expectations are achieved or exceeded.Minimise service disruption and the
facilitation of service restoration within agreed SLA’s.Lead Root Cause
Analysis activities to successfully identify root causes of
problems.Proactively identify problem trends and known error conditions and
work towards a permanent solution. Ensure the development and maintenance of
applications systems for assigned functional areas or locations of the
organization.Provide applications support and guidance which may include
service packs, upgrades and infrastructure.Maintain appropriate levels of
technical and procedural documentation. Adhere to appropriate departmental
procedures and practices. Work in partnership with other department as required
ensuring correct exchange of knowledge and successful transition of developments
into production.Conduct platform monitoring and performance tuning/Take
responsibility for capacity management and platform scaling. Work with project
teams to investigate complex issues, identify and implement solutions to
re-occurring problems.
Share/spread knowledge throughout the
Support Team and relevant areas, from development through to support.
Send Your Updated CV deen@iitcompany.com
