Sunday, October 26, 2014

8.3 Senior Citrix Specialist

Job Description: The Citrix Administrator leads and participates in design, development and implementation of Citrix Systems activities, to include OS technical support, systems and application configurations , network design and data center capabilities for high availability DR failover . Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities to advise on hardware and software purchases. Typically 7 or more years of systems engineering experience. This role is critical client interfacing support role with the IT Support teams & Business users and requires nothing less than outstanding customer service skills. The expectation is that the candidate will quickly ramp up to be knowledgeable of the current business applications and processes This position directly supports and interfaces with Bank IT team peers such as Tier 1 Support, IT Operation teams, Information Security and other internal bank units and external vendors. Ideal candidate should have strong Windows OS support and Linux (a plus).
Preferred Qualification: University degree in the field of computer science, engineering or information systems. Previous banking experience is a plus. Minimum Five years’ experience in an enterprise computing environment; or equivalent combination of education and experience.Citrix Certified Administrator required (CCA). VMWare Certified Professional required (VCP5). Knowledge and expertise in planning, installation and administration of Citrix XenApp v6.5 and XenDesktop Server Farms. Experience supporting & troubleshooting XenApp, and XenDesktop, Citrix Secure Gateway/Access Gateway, NetScaler, Citrix License Server, MS Terminal Server, Citrix Web Interface, StoreFront 2.x. and Provisioning Services experience is required. Advanced knowledge in Windows Server and networking technologies such as Windows 2008/R2, Active Directory 2008/2012 including systems administration, optimization, and industry best practices in general. Ability to design and implement Citrix XenApp & XenDesktop systems utilizing current industry technology. Ability to troubleshoot technical problems related to Citrix/VMWare infrastructure.Knowledge and experience in XenDesktop 7/7.5 and Linux is a plus

Skills and Abilities: Production support of hosting environment for virtual desktops/applications published via Citrix. Build and provision base VM images from templates. Build, update and provision Citrix XenApp/XenDesktop base images. Handle Incident and escalation related to VMWare and Citrix infrastructure from Service Desk team. Monitor performance, utilization and capacity of the environment. Perform releases and break-fixes of the production components following enterprise change control and production release guidelines. Hours of support: Regular business hours and holidays with off-hour/weekend on duty and on-call responsibilities.
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