Job Description: The CRM Team Leader is responsible for the overall Siebel
CRM implementation within the bank. Being a part of the development department,
his role is business consulting in terms of the application usage, user
requirement finalization, Siebel CRM customization and configuration,
Deployment and leads the 3rd level support of the Siebel application.
Preferred Qualification: Post graduate degree in IT
discipline, with good interpersonal skills and excellent communication skills
and tremendous client facing experience. At least 8 years within the IT domain,
with at least 6 years within the Siebel CRM Domain. End user Financial
experience as plus.
Skills and Abilities: Provide project leadership on
projects which included creation of detailed technical and functional design,
development/ configuration/ integration and deployment. Ensuring that Siebel
best practices and standards were followed by the development team. Liaising
with major stakeholders within the company and mapping the business
requirements to Siebel technical designs. Planning the activities needed to be
performed to properly manage the deliverable. Responsible for identifying and
communicating functional issues and risks associated with solutions and participates
in infrastructure design reviews. Provides consulting and coaching of the
system functionalities. Analyzes and revises existing system logic difficulties
and documentation as necessary. Competent to work at the highest technical
level of all phases of applications systems analysis activities. Prepares
detailed specifications and logic flowcharts for the development and
implementation of complex application programs and modifications. Analyzes
complex application systems issues and provides technical solutions. Serves as
liaison between application systems and business for the development of new
system processes and application programs. Drafts complex systems requirements
and scope documents. Assists in the planning of projects, establishment of
priorities and the monitoring of progress as well as assists in resource
planning.
Familiarity with application
development methodologies, SDLC, Siebel development techniques and practices;
Ability to think abstractly and deal with ambiguity; Ability to work
independently with a high degree of personal initiative and self motivation;
Proven leadership of technical and non-technical teams; Requires exceptional
collaborative, teaming and consensus building abilities, as well as proficiency
in cross-discipline,
cross-organization and cross-product group cooperation
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