Job Description: Under the direct supervision of the DC Manager and the
mentorship of the Shift Leader , Systems Operator assists in timely processing
of all production and non-production processing and systems monitoring, while
ensuring timely delivery of defined task to meet all defined shift
responsibilities.
Preferred Qualification: Basic knowledge of IT
infrastructure, MS windows, UNIX systems monitoring concept, Basic
understanding of backup media handling, concept of data centre and Disaster
Recovery Centre, Batch processing etc. Communications Skills listening, verbal
and written. Analytical and Research Skills. Computer and Technical skills.
Flexibility, Adaptability and Managing Multiple Priorities skills. Friendly and
cooperative with co-workers and external parties. Multicultural Sensitivity and
Awareness. Problem Solving, Reasoning and Creativity. Must have the ability to
work with others in a professional manner . Must carry Honesty, Integrity and
Morality. Deals with openness to new ideas and concepts. Working independently
or as part of a team, and to carrying out multiple Task. Dedication,
Hard-Working, Work Ethic and Tenacity. Dependable, responsible contributor with
committed to excellence and success. Self-Motivated and ability to work with
little or No Supervision. Willingness to Learn
Skills and Abilities: Perform defined and assigned
procedures for processing data in a timely and efficient manner. Perform daily
back-ups and media handling task.Report malfunctioning equipment and make
arrangements for problem resolution by following ticket opening
procedure.Responsible for following the established procedures for batch
processing, back-ups, troubleshooting, and the sign-off of all assigned
production jobs and health checks.Identify problems as they occur and ensure
proper steps are taken to resolve those problems.Initiate corrective action
under the direction of a senior operator or Shift Leader within the scope of
responsibilities and authorities.Follow escalation procedure while reporting
problems to the concerned manager/support Team and ensure that, the tickets are
opened and closed with proper justification and details using provided tool
Assyst. Perform house-keeping of all the records and ensure they are available
as needed.Prepare shift logs for preceding shift and maintain your own shift
log/s clearly and completely.Notify all the incidents to all the concerned by
sending E-mail and logging the incidents using Assyst Application.Assist Shift
Leader to ensure turnover of pending and the task need to be followed by the
next shift.Under supervision of the Shift Leader , ensure the timely and
accurate delivery of the production schedule, such as Daily, Weekly, Mid-month,
Start of Month and
End of Month Production Batch processes.Use the tools available to maintain
system performance and recommend changes where needed.Be prepared to work in a
24-7 (weekend and/or shift rotation schedule) in a multi-system and
multi-platform environment .Perform at or above the Bank’s Information
Technology performance standards.Maintain security during shift while
monitoring Data Center Environment and systems.Maintain confidentialities of
Bank’s business in all aspects. Maintain healthy work environment and keep work
places and surroundings tidy.
Ensure that, the task to be performed by
the Engineers/Administrators are accompanied by an approved Change Request.
Ensure that, external parties are accompanied by one of Bank staff by a
reference Ticket number OR ICR.Using skills to prioritize tasks and taking
ownership of various issues occurring during your shift
Send Your Updated CV deen@iitcompany.com
